Return & Exchange

Please check your order immediately upon delivery. Should you find a problem with your purchase, it is best to contact us immediately at hello@glowupstudio.at — this way we can report shipping damage directly to the shipping service provider. If an item is damaged, defective, or incorrectly delivered, we will find a solution for you. Your statutory warranty rights remain unaffected by this.

Right of Withdrawal

You have the right to withdraw from the purchase contract within 30 days of receipt of the goods (for separate partial deliveries: the last partial delivery) without stating any reasons — 14 days are legally provided, we voluntarily extend it to 30. To exercise your right of withdrawal, simply click this link. Alternatively, you can also contact us at hello@glowupstudio.at or send the completed return form (download here: [Download return form]) to our address mentioned below .

To meet the deadline, it is sufficient to send your notification before the 30 days expire.

Exceptions to the right of withdrawal:

  • Only items that have been specially made to your specifications are excluded from withdrawal.
  • You may inspect the goods as in a shop. In the event of a loss of value due to use beyond what is necessary for inspection, we may deduct a reasonable compensation for value.

Return Process

Please initiate your return no later than 30 days after receiving the goods. Please send the items, if possible:

  • in their original packaging — this protects against transport damage.
  • with all instructions and Glow Up Studio tags.

Return shipping is free for you. Simply send us an email to hello@glowupstudio.at and we will send you your return label.
Please note: We can only cover the return shipping costs with our label — self-franked packages (Post, DHL, GLS) unfortunately cannot be reimbursed.

Shipping Costs and Refund:

  • Within 30 days, you can return your ordered item free of charge. Please contact us and we will send you a pre-paid shipping label. Please note: We can only cover the return shipping costs with our label — self-franked packages (Post, DHL, GLS) unfortunately cannot be reimbursed.
  • As soon as we have received and checked the items, we will refund the amount to you via the original payment method — no later than 14 days from your withdrawal.
  • It can take up to 10 business days for the refund to appear in your account.

Important Notes on Returns

Our products are carefully packaged to prevent transport damage. For returns, please keep the original packaging, proof of purchase, and all labels. If outer cartons have been damaged during shipping, you may be required to provide additional packaging material.

Please note:

  • We do not assume responsibility for items lost on the return journey. Please keep the receipt with the tracking number as proof.